hello there, beautiful! welcome and thank you for visiting kheimistrii.com! you've got questions, we've got the answers.
wish to purchase more than the quantity listed? no problem! just complete the contact form or email us firstname.lastname@example.org. we can also be contacted by Etsy convo, im or dm.
your daily routine begins with a hair and skin care regime. it's essential to take care of your hair and skin to maintain your natural beauty. allow us to be a part of your beauty regimen! we're fully committed to catering to your individual needs and unique style personality. our first-class products incorporate the most advanced hair and skin care ingredients.
we boast a vast array of personal care products that will leave you feeling refreshed and renewed. and to cater to your whimsical side, we also create fun products for your bathing pleasure! treat yourself to a luxurious experience; you deserve it! slip into one of our sensual fragrances and feel your stressful day fade away.
check back frequently as our creativity is endless, and we have more selections in store for you!
our philosophy is to provide an exceptional consumer experience, while providing extraordinary hair, body and skin care crafted with natural ingredients to meet the needs of our diverse cultures around the globe.
we accept Paypal, so you can rest assured that all your credit card information is secure. an account with Paypal is not needed to place an order. you will not be charged for anything more than the price of the item(s) you are purchasing, along with the shipping charge. we do not have any hidden fees.
we ship via USPS with tracking. we do not charge a handling fee. all excess shipping charges that exceed $1.00 will be refunded to you via PayPal the same day your package is shipped. if it is more cost efficient for the customer to ship products in 2 separate packages or in a flat rate box, we will contact you via Etsy private convo or email to alert you that we are doing so.
WE SHIP WORLDWIDE!
if you require a shipping upgrade or your parcel by a certain time (ie: your kheimistrii purchase is a gift), please contact us ONE WEEK before the product(s) need to arrive so we can discuss the best shipping options. expedited shipping is available and fees applied are calculated based on weight and destination. although we strive to get your packages shipped within 24 hours, we typically ship packages within 3-5 business days*. it takes approx. 3-5 working days for First Class & 1-3 working days for Priority, and Flat-Rate boxes to be delivered. we cannot guarantee that packages will arrive by the estimated USPS arrival date. should you be concerned about package delays or inaccurate tracking, please contact the USPS customer service.
**WHOLESALE AND SPECIAL ORDERS MAY TAKE A WHILE LONGER TO SHIP DUE TO THE ADDED LABOR INVOLVED.
USPS tracking is often unreliable, especially for orders shipping outside of the USA. per USPS policy, international packages are not required to be scanned within the United States. should your international package not show tracking updates while shipping through the U.S., tracking updates will appear once it is scanned outside of the U.S. if your tracking says "Delivered" and you have yet to receive a parcel, please be patient. this could mean that it went through the wrong scanner at a check point or that your postal carrier is running behind and your package will be delivered on the next working day. if for some reason a parcel is returned to us because the address is incorrect, we will contact the buyer and you will have to pay for shipping again via Etsy listing or through Paypal invoice for it to be resent.
we strive to provide an exceptional consumer experience. satisfaction is our number one priority for you, and we are not happy until you are. with that being said, we do provide a refund or replacement of any damaged items. we ask that you please contact us by private convo, contact form or email with transaction ID, date of purchase, and the name on the Paypal account or credit card. please also provide photos for Quality Control. this is for validation and aids in protection against fraud.
we do hope that you truly enjoy your purchase enough so that you do not have to return any products. however, should you not be satisfied with your purchase, we do accept returns for merchandise returned to us in its original, unused and UNOPENED packaging within 7 USPS working days after delivery to you. please contact us immediately within 3 days of receipt of unsatisfactory purchase. refunds cannot be issued for opened packaging, as the product has then been tampered with, and therefore the integrity of the product has been compromised. no exceptions will be taken into consideration.
i.) shipping fees and charges on any returns are the sole responsibility of the customer. a 20% handling fee will apply for each product being returned, as we are responsible for processing fees on each order placed with us.
ii.) request for order cancellations must be made within 24 hours of purchase. the order will be refunded minus $2, for the time and fees involved in creating, and cancelling the order.
iii.) absolutely no refunds for custom orders or special requests. no exceptions will be taken into consideration.
iv.) no refunds on cracked or damaged bath bombs, as they will still serve their purpose in the bath.
by placing an order, you are agreeing that you have not only read, but understand our policies. we truly appreciate your purchase and look forward to serving you again soon!!
our company is a home-based business, and your purchase means a lot to us. for questions about any special requests, ingredients, or in general, please feel free to message us. we seek to resolve your inquiries regarding our company.
interested in wholesale? we DO sell wholesale! for more information regarding resell, convo us or shoot us an email. let's talk.